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Leslie V.

Member Since 20 Jan 2014
Offline Last Active May 23 2016 02:19 PM
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Posts I've Made

In Topic: Thumbnails in grid.

08 May 2016 - 02:27 PM

We can run some tests. When Thumbnails are lost: What gird view are you using when it happens? Does it seem to matter?  Also, post or send us a screenshot when it happens again.

 

Biggrid_or_SimpleGrid.jpg


In Topic: For some reason i cant change my profile photo on forum

01 May 2016 - 08:37 AM

Keith,

 

What format (JPG, TIF, PNG, GIF) is the picture you're uploading? If it is not JPG give that format a try.


In Topic: Saverd return policy preset is not showing when batch revising as an option

01 May 2016 - 08:30 AM

Hi Keith,

 

 

It sounds like you're using SixBit Presets rather than eBay's site based Business Policies. So, when you set the 30 day Return you did so inside a Payment Preset. Is that correct? If that is the case, then you'll want to use a "Batch Change” for the Payment Preset rather than a “Policy”.  See the screenshot below for more details. 

 

 

payment_resturns_using_presets.jpg


In Topic: A Search Result Filter That Shows You What Active Items Have Not Sold In The...

17 April 2016 - 02:18 PM

Bob,

 

The screenshot is there simply to show the steps needed for the report, a way to be helpful.

 

If this were official documentation, I would spend the time needed to make sure everything looks real but that’s just not realistic when trying to answer users in a timely manner.


In Topic: A Search Result Filter That Shows You What Active Items Have Not Sold In The...

17 April 2016 - 02:14 PM

Items/Suppliers/Listings and Buyers Analysis Tools are enabled for the Small Business Edition.  The Orders and Sales Analysis Tools require the Enterprise Edition.