Frequently Asked Questions on the SixBit Software Discussion Board http://forums.sixbitsoftware.com/index.php Thu, 11 Feb 2010 16:08:34 +0000 0 http://forums.sixbitsoftware.com/index.php?/topic/23-the-install-keeps-telling-me-i-need-sql-server-how-do-i-get-past-this/ Background:

SQL Server 2008 provides the database component for SixBit. The first time you install, SixBit will download SQL Server 2008 and install its own instance for SixBit. SQL Server has many prerequisites and conditions for installation, one of them being a fresh reboot before installing. If the installation fails, it will ask you to reboot your computer and try again.

Symptom:

During the installation, users are informed that a reboot is necessary. After a reboot, and another attempt to install, the installation still says it requires a reboot. Multiple attempts always result in the reboot request.

Cause:

This is caused by a flag in the registry not getting correctly set. Having a Logitech Webcam is one know cause of this issue.

Solution:

You need to clear the registry setting that is causing this message. Follow these steps:

• Go to Start|Run and enter "regedit" to open the registry editor.
• Navigate to the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
• Delete the value in the PendingFileRenameOperations on the right
• Run the installation again WITHOUT rebooting your computer.

]]> Thu, 11 Feb 2010 16:08:34 +0000 http://forums.sixbitsoftware.com/index.php?/topic/23-the-install-keeps-telling-me-i-need-sql-server-how-do-i-get-past-this/ http://forums.sixbitsoftware.com/index.php?/topic/9-how-do-i-uninstall-sql-server-2008/ Uninstalling SQL Server 2008 for SixBit

When installed, SixBit created its own instance of SQL Server 2008. This means that regardless of whether you had another copy of SQL Server 2008 installed or not, SixBit would get its own copy and not interfere with any other copies.

This means that if you are moving SixBit to another machine and want it removed from your current machine, you can uninstall the database without any affect to other instances of SQL Server 2008.

Saving a Backup

Before you uninstall, you may want to save a backup. You can make a backup from within SixBit under the Application Menu|Manage button. If you would prefer, you can make manual backups of the database files. There are two files associated with each database, an SixBit.MDF and a SixBit_Log.LDF file. The default folder where they can be found is C:\Program Files\Microsoft SQL Server\MSSQL10.SIXBITDBSERVER\MSSQL\DATA. You can simply copy these files to another media.

Pre-Requisite Uninstallation

Before uninstalling SQL Server for SixBit, you must uninstall the SixBit eCommerce Solution. You will use the Control Panel to uninstall. Simply choose "SixBit eCommerce Solution" from the "Uninstall a program" screen in Vista, or the "Add/Remove Programs" screen in XP, and follow the prompts to remove SixBit completely before continuing.

Uninstalling

You will use the Control Panel to uninstall. Simply choose "Microsoft SQL Server 2008" from the "Uninstall a program" screen in Vista, or the "Add/Remove Programs" screen in XP.

Choose "Remove" when prompted.



Step through the screens as they appear...



When asked for the instance to be removed, select "SIXBITDBSERVER".




On the following screen, check "Database Engine Services" and click Next.



Click "Next" on the Removal Rules page.



Click "Remove" on the Ready to Remove page.



Click "Close" on the Complete page.



Data Cleanup
Your data files (SixBit.mdf and SixBit_Log.ldf) will still be in the C:\Program Files\Microsoft SQL Server\MSSQL10.SIXBITDBSERVER\MSSQL\DATA folder. You should delete them when complete.

Registry Cleanup
There may still be an entry in your registry that needs to be cleaned up. Follow these instructions to look for it and remove it if it exists.

1. From the "Start" menu in Vista, enter "regedit" into the search window and click Enter. In XP, go to Start|Run and enter "regedit" and hit enter to start the registry editor.
2. Navigate to HKEY_LOCAL_MACHINE|Software|Microsoft|Microsoft SQL Server
3. If there is a SIXBITDBSERVER folder under that key, then right click it and Delete it.]]> Wed, 10 Feb 2010 02:28:30 +0000 http://forums.sixbitsoftware.com/index.php?/topic/9-how-do-i-uninstall-sql-server-2008/ http://forums.sixbitsoftware.com/index.php?/topic/8-why-didnt-sql-server-2008-express-install-when-i-installed-sixbit/ Background:

As part of our SixBit installation, we download and install a copy of SQL Server 2008 Express. SQL Server 2008 Express is a program from Microsoft. Our installation is
really no different than the manual process of downloading SQL Server 2008 Express yourself and installing, we just do it for you automatically.

Issue:

Sometimes SQL Server will not install on a computer for various reasons (i.e. it requires a reboot, a required component is missing, etc.). When that happens, the SixBit install can't perform a proper installation and therefore won't work properly. A 27502 error is usually the result.

Solution:

The next step is to troubleshoot why SQL Server won't install on your computer. Here are the steps to go through.

1. SQL Server will log its attempted installation in a folder called C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\. There are several files in this folder that can help us understand why SQL Server won't load. Go to this folder now.

2. Open the file Summary.txt in the Log folder. This is a summary log of your latest SQL Server Installation attempt. It may include clues as to why SQL Server wouldn't install.

3. In the folder C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\ you will find one or more folders. Each will be named with a date of an attempted installation. Open the folder for the latest installation attempt and look at the file named SystemConfigurationCheck_Report.htm. That file will provide the results of the system check to see if your system is acceptable for SQL Server 2008.

4. If you haven't found the problem yet, look at the files that start with: Detail or Summary.

5. If you still havent been able to figure out the issue, please send a copy of the LogSet_YourPCName_2010MMDD_HHMMSS file to support (support@sixbitsoftware.com). This is a zip file containing all the logs.]]> Wed, 10 Feb 2010 02:23:51 +0000 http://forums.sixbitsoftware.com/index.php?/topic/8-why-didnt-sql-server-2008-express-install-when-i-installed-sixbit/ http://forums.sixbitsoftware.com/index.php?/topic/7-how-do-i-post-screenshots-to-the-discussion-group/
If you aren't familiar with creating screenshots, then please follow these instructions:

1. Load SixBit to the screen or error message that you want to create a screenshot image from.
2. Press and hold the Ctrl key and press the PrtScrn key on your keyboard. This will place the screenshot on the clipboard.
3. Open Microsoft Paint (or your image program of choice) by choosing Start|All Programs|Accessories|Paint in your Windows Start Menu.
4. Click Edit|Paste from the Paint menu.
5. Click File|Save As from the Paint menu.
6. Enter a name for the screenshot, and choose JPEG as the file type, and save the file to your "My Documents" folder (or folder of your choice).
7. Make a post to the board, and use the "Click to Attach Files" button in the Attachments section below the Topic editor to upload your screenshot image to the board.]]> Wed, 10 Feb 2010 02:22:30 +0000 http://forums.sixbitsoftware.com/index.php?/topic/7-how-do-i-post-screenshots-to-the-discussion-group/ http://forums.sixbitsoftware.com/index.php?/topic/6-what-is-error-27552-during-install/ Symptom:

During installation, user sees the following error:

Error 27552. Error creating database SBData. Server: Microsoft SQL Server \SIXBITDBSERVER. CREATE DATABASE failed. Some file names could not be created. Check related errors. (1802)

Cause:

This error will occur if you have uninstalled SQL Server, but have left your SBData files still on the computer. During the installation, SixBit reinstalls SQL Server, but when it tries to create a new database, it finds other files in its place and can't create it.

Solution:

After uninstalling SQL Server (which should only be performed in very special cases), you must also delete or move the database files. By default, the database files (SBData.mdf and SBData_Log.ldf) will be in C:\Program Files\Microsoft SQL Server\MSSQL10.SIXBITDBSERVER\MSSQL\DATA folder.]]> Wed, 10 Feb 2010 02:21:43 +0000 http://forums.sixbitsoftware.com/index.php?/topic/6-what-is-error-27552-during-install/ http://forums.sixbitsoftware.com/index.php?/topic/5-how-can-i-sign-up-for-the-beta/ If you are registered on this board, then all public betas and releases will be announced in the Announcements topic. Simply subscribe to that topic to get an email with any new announcements. Wed, 10 Feb 2010 02:20:57 +0000 http://forums.sixbitsoftware.com/index.php?/topic/5-how-can-i-sign-up-for-the-beta/ http://forums.sixbitsoftware.com/index.php?/topic/4-what-imports-will-you-support/ We currently plan to support an XML import, import from Turbo Lister and import from Blackthorne. The data structure will vary from the Blackthorne data structure in some areas, so a complete 1 to 1 import may not be possible. We will strive to make the import process as painless as possible though. Wed, 10 Feb 2010 02:20:34 +0000 http://forums.sixbitsoftware.com/index.php?/topic/4-what-imports-will-you-support/